Are you hiring for #startup?

We are in age where being an entrepreneur is a career choice but still more than 50% fail.

The current market dynamics though have been favorable for startup but execution is a key which many miss on to. However for any startup to run successfully it’s important to have the right talent at the right time. Yes RIGHT is very crucial here and all the more when attracting one is not an easy task. No matter how brilliant the Business plan looks like but without the resources actually on boarded it might just be good as a PowerPoint presentation.

Working for startups for a while now and managing this fire fighting here are some quick tips to follow out of my personal experience.

Invest on career page: Go check your career page, will you ever apply to an organization you have never heard of and even the website looks like from 90s. Following the latest trends and what your competitors or similar player doing in the market might give a baseline at least and later is your creativity to add more appeal. After all it’s all about creating an experience!!

Don’t ignore social: The current generation is truly a ‘social animal’. Social media is a free & interactive marketing tool, which has come out as a boon for startups. Not just one but has numerous platforms to target audience as per there interest. Channelizing the social efforts in the right direction will help in branding and also help to connect with passive and genuine job seekers. Such hirings come through pull affect and also help is spreading the word of mouth. If you are a starter better focus one platform to start with rather being everywhere with no impact at all!!

A day at work: Giving a feeler for how a day or a week looks like at your organization can be a good attraction and also will fetch you genuinely motivated talent and not just the one who thing startup means higher salary. Working with startup has its own charm and challenges, and this period though might not give full but at least a partial hand on experience to both the parties.

Talent holds prime importance: Reality is that instead of running after industry expertise better attract talent profiles that have zeal and enthusiasm to work for a startup. For various reason startup might find it difficult to hire experienced candidates and even after hiring retention will be a prime concern due to the past expectation and environmental influence of the candidate. In such cases Onboarding someone will lesser experience but potential to execute might be a better choice.

Pitch at its best: Do you have a call pitch? So how did you close the last deal? Well hiring has never been out of sales, and when it’s about selling a new workplace which is new in all relevance, it becomes even more imperative. A pitch which makes sure meets the aspiration or at least incites a desire to know more is what we are talking here. Listen to talk!!

Let the JD stand out: Revisit the Job Descriptions and see does it stand out? Make it interesting enough for the candidate to write back to you and hit your website before simply ignoring your job posting for some run of the mill work from an unknown name. Yes, sometimes we do judge the book by its cover J

Hiring for startup is a challenge for sure but as said it the RIGHT fit which can make the strategy look like a master plan.

 

Top four challenges in Talent Acquisition

Author: Rekha Nair

For all those who sit on the other side of the table other than HR, Talent acquisition is the most mundane, most easy and most taken for granted task.  No one spares a second thought to the Recruitment process in the Company, apart from HR and if you are lucky the Top management once in a while when the bottom line is affected and the Leaders point out to ‘manpower’ issues as the reason behind it. Yes, you heard it right, most of us in HR are aware of this and this is what we deal with every day, but we would rather sweep it under the carpet and not discuss about it, but problems has to be tackled and analyzed if not today then tomorrow , definitely.

As any HR professional who has handled or is handling ‘Talent acquisition’ shall tell you that  though it sounds to be the most simplest of and uncomplicated task, it is actually not so, it is a challenge every day, and the Company and the HR team along with the line managers has to be geared up to meet the challenges.  Some of the most common challenges which any HR manager who handles Talent acquisition shall enumerate are  as given below:-

1)      Quality Manpower : It is amazing, the number of Engineering and professional colleges that we have in our country are close to  6ooo when we put together both, but when we get down to the process of sourcing, screening, selecting, we are all the more amazed at the number of mismatch that we have to deal with.  If we specifically speak about the Campus recruitment, in order to overcome the mismatch, there has to be lot of industry and academia interaction and handholding to enable the colleges to come out with courses or course content which comes up to the needs and expectations of the organizations.

When we talk about lateral entries the biggest challenge is finding the right talent for the right job, your shortlisted, selected candidate might have cleared all the psychometric test, might have cleared all the rounds, all the technical questions must have been answered beautifully, however, when he gets down to working, within a month the Team manager and HR realizes that the whole exercise has been futile as he has everything going on paper but when it comes to delivering it is a big miss. The challenge is to find the right talent, the right attitude for the given job and for this HR fraternity has been struggling and experimenting, but to till date we are yet to come up with a fool proof method.

2)      Stability : This might sound old fashioned and out of league, but this is one of the biggest challenges  for every organization and for every HR Head , and  that is to retain the talent that you have brought in and who seems to be the right fit.  It is again not to be left to the HR department to make sure that once the candidate has joined he stays put for decent amount of time, apart from Induction, being your buddy and point of contact in the initial days.  HR needs all the efforts to be put in by the respective Departments also where he or she joins to make it comfortable and interesting and lucrative in terms of work for the employee to make him want to come back to the office every day.

3)      Transparency :  It is the prime responsibility and in fact should be driven by the Ethic code of every Company that the HR department shall be transparent about the salary, designation, role, responsibilities, rules , regulations, ethics, culture  etc. of the Company and every effort shall be made by the Company to cover all these aspects through the Induction program and the various training programs and sessions that the employee goes through upon his joining.  The HR department should take extra effort to gauge the understanding of the employees , it is a good idea to have ‘on board interview’, similar to the exit interview, after the Induction is over  so that HR is able to address the gaps in understanding of any issue by the employee.  

Transparency is applicable both ways as an employee is entitled to all the information about an organization and its systems and procedures whether it is with regard to compensation & benefits, Learning &Development, Rewards &Recognition similarly an organization is entitled to have correct information about the candidate with regard to his qualification, his past experience, his last salary drawn etc.  Most of the organizations have put checks and balances in place to be sure that the information provided to them is authentic, in spite of that the number of ‘discrepancies’ which are reported by verification consultants to the HR department is alarming, and it is a cause of concern as many candidates give incorrect information about their salaries and qualifications , more over they supplement it with fake certificates and references.

4)      Culture fit   :  Okay, let us assume that we have taken care of all the above, we have got a right fit candidate who has made up his mind to stay with us long term and is totally transparent about his credentials and all is well, but then comes the most important question, in spite of the knowledge and information passed on to him about the organization and his absorbing the same, there are many unwritten rules in the organization which he shall be able  to understand only in due course of time, which may confuse him or take him by surprise or might even make him highly uncomfortable, this usually happens when employees make a move across industries for example when a candidate who has throughout worked in Media industry changes over to the EPC sector , he sees a huge transformation staring at him.  Here HR has to play an important role , this has to be done proactively, taking into consideration this piece of information and then by way of assigning a buddy to him in the department, or putting him under a mentor for sometime or HR itself taking pains to continuously communicate with the employee with the intention of keeping him for good and let not all the efforts go in vain.  Of course, this needs equal cooperation and willingness and a genuine effort from the candidate as well to imbibe the changes and change to grow.

As detailed  above, the ‘Talent Acquisition’ team whom most of us hardly give a second look unless and until we have to forward a resume under the ‘referral scheme’, is actually strengthening the foundation of the organisation every day and making sure that while all the others concentrate aggressively on the bottom line and profit margin, they are giving their invaluable support in their own quiet and determined way

About Author

Rekha Nair

She holds over 16 years of experience,  primarily in Corporate HR and has handled the entire gamut of HR in a reputed IT company in the Corporate HR Division, for the last 7 plus years working as Chief Manager - HR  of Angelique International Ltd., a reputed EPC company from India. Posses a good experience in Talent Acquisition, Talent Management, R&R, Trainings, Employee Engagement, HR Audits  and HRIS. 

 

 

Job hunt #Twitter

Did you hear the latest ‘talk of the town’ ...140 character resume and you already started counting your words on your CV?

So twitter seems to be next recruiting tools but is it better? That time can only tell..

However considering the lengthy resumes which requires lots for effort from candidate for the best possible editing and hardly any from employer to leave it unread or simply move it to trash, 140 character is appealing. At least, scanning time will reduce and cracking the code of TAT would not be that far stretched dream.

But will 140 characters reveal all what is required for that ice breaker call? Or is it a start of new skill set development with some tweety vocab to describe ones career in an abbreviated manner.eg. 10 HR Head (R/EE/PMS/SC/TD) Mum MBA Org: ABC/DEF/GHI, wow and all this in just 57 characters. Not bad!! So now recruiters can expect some good filtering on comm. Skills J by default!!

Most interestingly twitter or social media scores on transparency and communication, which in portal is just one way. Here employer would be more conscious of the brand, when it comes to follow up tweets. Remember how many emails/calls it took you for you to onboard last job.

But how many are really twitter savvy or will this just cater to a niche segment or a social segment. Does that mean loosing on some good audience?  That’s a good discussion point too.

Nevertheless it’s a good connect and word on social media spreads more than any other channel and no harm in trying after all it has the best pricing. IT’S FREE

 

HR Interview @ tweethon

I always wondered what did one bird say to another while enjoying their sun bath on a window… and then years later twitter said it all…though this time it was the humans tweeting just like birds!!

At plugHR every Thursday might not be new day but it’s a day where we have a new tweet – marathon fondly called ‘Tweethon’ . plugHR, a team which believes in matching pace with the latest happenings and loves to create an inertia of movement, is worth following on twitter @plughr. The topics range from Human behavior to HR trends and sometimes simple yet interesting as Social Media.

But the last tweethon was worth mentioning for the topic though generic was too intriguing and looking at all the tweets together I couldn’t stop myself from compiling this version for any such future reference. With no intention to take the credit from Ms Jharna Guleria, our Talent Acquisition Head who somehow not just manages to hire amazing HR folks but also brings up great topics for tweeting J

And  this time she started with a question which is a part and parcel of any HR professional’s life irrespective of the sides?? Here she tweets…

jharna guleria‏@jharnaguleria

wht r the interviewing questions u ask ur candidates nd skills u assess thru thm.Tweet ur thots @plugHR tweetthon 2day at 4:00PM

and here you go with the tweeting tweets @plughr…

Rohini‏@plughrRohini

Key to the best recruitment - right employee fit in organizations - is asking the right interview questions. - interviewing questions start with generic questions followed by competency based questions, which produce right results.

Clara Pinto‏@clarapintoo

How long would you expect to work for us if hired?......helps to understand the stability factor

Trusha‏@trusha16

We can ask candidate What did he/she initially found interesting about job

What is the most difficult or tricky situation you have faced in your career and what you did to solve that

what frustrate or demotivates you

Rakshita Dwivedi‏@Raks_d

Ask the candidate to tell about himself from his last memory helps judging his personality

asking fav family member and why? kind of people he prefers to work with

Hemant Nitsure @HemantNitsure

Q for ppl who say hobby=readin/ movies. Why U lik particular book/ movie? If u wer 2 make changes in it wht wil u change?

Shipra Kundu‏@KunduShipra

bluff cud also b checkd by askin which is ur fav book and who is the author? most of them get trapped by tis

Aafreen‏@aafreenkhan

If you could take back one career decision, what wld it be?If genuinely like their choice of career or wish something else

Its imp 2 define competences desired for the role and a question to figure out d same. And probing questions 2 find more

manoj shah‏@manojbshah

Kishore Biyani founder of Pantaloons would ask candidate to first ask all the Questions they had. one can gauge the IQ of that person with the questions he/she asks and also tells what they are looking for ?

Top 3 failures and your learning from them ? We know which mistake he won't make again

Ask their best TV serial or movie or Sports& why they like it. You would assess how passionate they are about their liking

If you step out of room & there's a gene asks ur 3 wishes, what it wud be ? Assess candidates priorities in Life,funny bt works

Shobha Bade‏@Sho_bade

asking recent most learning, & the source of learning

PrashantBhaskar‏@prashantbhaskar

I interviewed someone who gave all good answers but then lost fuse for she was made to meet us 4 times, failed in practise

kushang™‏@itskushathon

what benefits would the organization have by hiring you

Ask the candidate to tell about himself from his last memory helps judging his personality

jharna guleria‏@jharnaguleria

how wud u rate ur experience wit ur current organizatn frm 1 to 10? Ths wil shw attributes of being reasonable & practical

This was indeed an interesting tweety way of HR interview questions and I am sure ,just like me next time you would also ask couple of them while assessing a candidate. And for all those who want to be part of such interesting and tweeting topics feel free to join us in a tweetthon any Thursday at 4pm @plughr.

 

 

 

 

 

 

 

 

Proof of Performance Intention

Last month plugHR made a significant shift towards its performance preparedness. Taking leaf from Military, plugHR made some items as "issue items" in Project Manager inventory, a step that takes plugHR Managers on a different level on day one at work. It took managers a week to digest the move (possibly HR lived without them for too long) but the benefits are for all to see now.

Ofcourse these steps are simple, almost natural to a large professional population, taking it to HR was one move though. So if the idea to work at plugHR crosses your mind, here's a quick list of things you'd be expected to be ready with.

1. plugHR asks you whether you use a mobile phone with push mail facility (blackberry or their cheaper counterparts). If you don't or don't intend to, we gladly pay for your coffee and end the discussion there. In plugHR language, you are not even ready to perform even at intention level, hence we save ourselves from your long stories of imaginative bravado. Do we provide you with such phones? Of course not, just the way we don't buy you clothes, or shoes or laptops. If you don't own either of these, you were not thinking of working anyways.

2. We push lot of learning content to our team through webinars and other interactive medium that requires laptops, headphones, speakers, ability to put them together and login into interactive sessions. Here we do give you one training considering there are still business schools in India that don't give a damn to technology.

3. We use online project management tools off the cloud and you won't run a day if you can't walk in the clouds. Again we do run a demo, but running you do. Lot of it is simple, my 7 year old daughter runs some of them well, but you need to get over the freeze.

This is not an exhaustive list but this states the point that I am trying to make. For a professional, preparedness matters and we check for that. We treat your selection of tools as a Proof of Performance Intention. If you come with it, we'll ensure that you perform and grow and grow others and build organizations. Thats what HR is all about isn't it?

To check whether you fit at plugHR or not, write in prashant@plughr.com

Why HR Managers must understand social media well.

Why HR managers must understand social media well?

The other day, my close acquaintance dropped the hot job offer from a respectable company like a hot potato.  Reason was definitely new, she didn't get good vibes while browsing the brand up on social media. Before the hardworking HR manager and the already money sensing consultant could figure out what happened, my learned friend renegotiated terms with her current employer. I couldn't wait a day to put this down for the benefit of my hardworking HR friends.

With facebook reaching over 200 million users in record under a year, youtube being the largest search engine, over 200 million registered blogs and over 70 million users from 200 countries on LinkedIn, social media is the largest reachable collection of employable humans, of course far too suddenly, every other medium gave us good learning time.

HR managers now have a much larger role to play on social media, something that just can't be pushed to hyperactive marketing folks plainly. Look at the following aspects of human resource management that fall squarely in the middle of social media world.

1. HR for ages has been singing praises about referral hiring being the best form of hiring. Employee get employee schemes, other benefits have traditionally being doled out for generating referrals for hiring. Now if you overlook Linkedin that carries profiles that are pre-referenced, and with some effort you can make sense out of them, it would be criminal enough, isn't it? You must note that the smarty you spotted there, is going to do exactly the same on you, so make sure your organization group is there and it talks.

2. Employee engagement remains a challenge for organizations mostly because of lack of understanding of employees "likes", ha, what better place than facebook to see where are your people shooting their likes. Even FB events can give a lot of information about what employees want. Any MBA would then be able to cut and paste the events, formats, engagement programs. Similar or more focussed results can also be achieved if HR has implemented MyplugHR.com in their organizations.

3. Exit wounds exposed on social media can give you perennial lows, so HR must make sure that parting methods are simpler and more ladylike. Never lose sight of what ex-employees are doing out there, just in case there is one hurt ex-marine doing rounds, address it enough to closure.

4. If you ever were serious about your talk to CEO regarding building employee brand, you won't lose a day nor would you lose a thing from mention on as many networks as you can officially open at workplace. While you didn't sit in the class that started and ended at Kotler during your MBA, take a simple note; to make a brand, you got to talk first, talk enough and talk right. Keep your CEO informed initially, you may slip a few times, let the CEO pre-pardon some mistakes.

Now I can also run you through social media strategy but I am sure you'll put that together from the above material, in MBA we trust. Get social.

SMEs offer great experience - do they?

Last month, I attended two efforts around understanding human resource’s resistance towards working with small & medium industry. First as a panelist at SME mentoring session put together by Dare & Dell at Bangalore and more recently at SME roundtable held at WE School Mumbai. Incidentally while two forums were slightly different in their participation and agenda, I could see a common pattern emerging.

In both, amidst lot of democratic distribution of knowledge & sympathy, I could sense a somewhat frustrated cry from SMEs around the fact that professionals including fresh MBAs do not like to join SMEs. In Bangalore discussion, MNCs were blamed for bringing this curse on Indian SMEs while in Mumbai, way and means were being discussed to push young MBAs by force into SME workplaces.

There was talk abound, of the great work experience that awaits professionals once they join SMEs.

Somehow, I hold a slightly different view and I did raise it in both the forums but may be I couldn’t say it enough. So here it is once again.

Let’s for a moment look at a typical SME set up that one can see, on any bad day walking through some by-lane of Andheri East in Mumbai. The workplace would for sure look far from inviting and one can be almost certain to be greeted by a rude, smelly, cluttered reception. If you feel thirsty or get nature’s call, you can rest assured to catch an infection without much effort. Imagine how motivating this workplace would be for professionals to come in every day and gain that valuable experience.

Now, in most cases, during interview not much would be told about the role & career progressions, in fact the whole discussion might revolve around how part of money would be based on performance. If you expect that you’d be told about performance parameters, you’re being a typical MBA. Your interviewer may not have any idea about what kind of targets exit in business plan; in fact business plan itself might not exist.

If you join, don’t expect good appointment letters, Induction is a joke and training – you are supposed to have taken during MBA.

Now frankly, I haven’t met many young MBAs who would have slogged to get through a competitive exam and then read best of management work through two years, dreaming about a career opportunity at an SME of the kind I just helped visualize above. So my take is that rather than focusing on hiring MBAs, SMEs would do well to sponsor few of their existing employees to evening education and they’d do well by joining one such class themselves.

I am not saying that SMEs do not offer good experience, may be they do, but you can’t figure that out in absence of any communication around it. Also absence of basics and indulgence of top management in mundane stuff completely gets professionals wondering how long will the ship sail; it doesn’t sink you’d say but remember the experience of turbulence during flights; now imagine traveling like that all through.

SMEs must look inside and focus on turning themselves bit more attractive to be able to attract talent. Blaming MNCs or blaming MBAs for getting attracted to great workplaces won’t help. Good news is that its not all that impossible but that’s for another day….....

Slowdown can get you more garbage

So three months into slowdown now, have you started getting brilliant people easily in your company. I am not surprised if your answer is no. If I ask, have you seen clear sign on better performance from new, improved employees who are joining now and your answer is no, I am not surprised again.
There's something so fundamental about attracting & engaging talent that market conditions seldom play significant role here. You have to answer one simple question, "why should someone join your company" and this question remains valid as long as the number of workplaces in the world do not shrink down to one.
So in absence of this answer, it would remain a challenge to attract & engage talent. Do not mistake attracting & engaging talent with hiring, so may still be able to hire. But its highly expensive to run the company with just hired employees and not the "attracted & engaged" ones. The behavior of engaged employees is very very different from the hired ones and most of the time when you are complaining about your employees its this difference that you are talking about.
So lemme add a few pointers about how you can try to build attraction:
1. Its a no brainer that if you can contruct a clear strong core purpose around your business existence, nothing attracts better. NGOs, Revolutionaries use this always.
2. You can be bigger than your competitor thus can offer people learning, training, handholding, bigger team, clear growth path....or you can be smallere than your competitor thus can offer them flexibility, multitasking opportunity, nearness to top management, less hierarchy etc.
3. You can be easy to reach office, fewer day's work office, no-office, fun office, open office, food at office, green-office, garage-office, but it must be attractive for one reason or other.
4. Again a no-brainer, talented people would expect you to know your numbers right and if your numbers seem too less for even their ambitions, they may not get attracted. When was the last time you got excited because someone was a chasing a business idea that could get as big as Rs.10 Lakh.
These are just thought triggers, point is, you must find answer to "why should someone work for you" to be able to attract talent. Is that enough? I am not sure, but its the essential. Till then keep hiring :)

Got the guy...Induct him Boss!!!

Having gone through number of functional induction presentations, I thought it might be a good idea to just write about what we want to achieve through this induction. So here's my view....

Objectives of functional induction

1. To reassure the new member about her decision of joining the team.
2. To introduce the member to other members in the team.
3. To connect the member to History and Decorations of the team
4. To pictorially depict departments delivery commitments to company.
5. To describe department work flow.
6. To describe work styles and things that matter.
7. To apprise of frequently faced challenges.
8. To suggest names of team members who can be approached for initial handholding.

Apart from this, member should be taken through demands of her role, work relationships, KRAs and intial training if need be.

Please note that induction can be interesting or boring, based on how the presentation is made and delivered. Do not hesitate in taking professional help from designer to put together a great ppt. This is also the first time the new member would be judging you, so be the Boss :)

Get a Manager - set KRAs right !!!

How to make a manager do his job?

A run through the manager hiring process in companies tells a story - that no one differentiates managers from frontline staff and hence hiring basis remains the same - is he good at work.

Now the big question is "What is work for a manager", writing codes, getting sales orders, attending client complaints or hiring team, making plans, communicating, motivating team, reviewing performance.

Love for action orientation of entrepreneurial leadership teams has completely eroded role for managers which has become almost same as frontline. What can managers do, leaders themselves are doing frontline work themselves leaving no space for managers to do their real job. And frontline is wondering why they were hired in first place.

Job of a manager is not doing but getting done and only if this is clear can a manager focus on right deliverables like team formation, risk mitigation, monitoring, coaching, redundancy building. This way managers can contribute significantly towards organizational goals.

Starting point in this direction can be setting manager's KRAs right. Try not to put more than 50% weight on core output putting rest across team building, planning, review, derisking their deliveries, coaching teams, innovation etc.

Similarly while hiring managers, assessment must be done on managerial qualities as indicated above. Remember a good manager can give performance upside from whole team, so do not waste talent letting him write codes.

Comments/ questions can be directed to prashant@plughr.com

Recruitment Freakonomics

This came through just yesterday whie I was talking to Senior Vice President of large listed public company. Ofcourse I used Steven Levitt's freakonomical model to build the relationship clear.

The way almost all recruitment firms operate commercially is that they make money when an employee is successfully placed in an organization. For each such hiring, firm makes a cool 10 - 20% of the annual salary of the employee. That the employee is "the right guy" doesn't play any role in determining the payout. Ofcourse there are clauses & terms that do no good......here are a few freakonomical pointers to how things really are:

1. Larger the attrition in the account, larger the potential business for the firm.

2. If the firm places people who stay forever, it is killing its own market.

3. If successful placement is the key, dressing up candidate seems business need.

4. Best guy comes your way if your commercial term is relatively superior to other contracts.

5. Superstar will to the highest bidder, not to him but to the firm.

We can agree or we can find out........long live Levitt...