Emotions at work place.. Needed ?

 

Attuned to a rare habit of feeling emotions running across any space I walk into. It infuses a certain energy , tremendous power of emotions... at times positive ...sometimes negative and destructive... and sometimes just nothing. So what and how important are these emotions... Emotions are nothing but a combination of behaviour and attitude, they indicate an existence of value and in my line and way of thoughts; extremely critical for any space home or office... so focusing on emotions at work place; it is the emotions that create an organizational culture...really?  So what happens to the Vision, Mission, Values, Rules & Regulations, Principles, ethics.... that organizations spend time on putting in place. Very important... but come to think of it, we’d realize that these would actually be empty phrases and statements without emotions in them. To believe that you can be the best in market for XYZ product or ABC service... this statement stays as a vision but will certainly not translate into performance or service excellence. So how are emotions going to change this ? Emotions create a culture and culture is the single biggest differentiator for a business in the space one is in.

 

Emotions help connecting with the world within the office space and reach out to the world outside. And that is effectively opening up the channels of communication. Ever realize, you walk across the office and you see your colleagues / team members gather in group, chit-chatting, talking – laughing and then suddenly someone notices one individual walking across / towards and the crowd softly but immediately disperses. That happens when there exists no emotions... emotions of being fearless, of being able to express freely! There is a dire need of being able to communicate fearlessly. For the new age leaders... CXO’s need to have an informal approach, collaborative and democratic way of working. A need to capitalize on the emotions people have and be a caring organization... there should be no space for anxiety, anger, confusion or unhappiness. One should be able to pick up the emotions of team members before taking decisions. So it is for the leaders of today to internalize these attributes and effectively creative an ideal leadership style that people would look up to. 

 

So how does this help create a culture? Culture cannot be imposed on people. It needs to be build in the system by these same set of people working in the office. Culture will get driven by those emotions that must co-exist in harmony. An organization has no existence unless the people in it bring it to life. Bring it to life with their emotions of loyalty, commitment and performance excellence, which in all are enough to drive the organization on the path of success. You may have detailed, sophisticated presentations made to new Joinees / employees on organization culture but it essentially understood by employees as they interact with others in the office space.

Culture essentially drives organizational performance and effectiveness, more than competence it is the emotions and adherence to culture that are even more important. Emotions help managers coach employees during low performance, the growth paths can be delineated and one can essentially optimize the diversity. Emotions create and form the biggest culture capital in any company.

So the choice lies with you whether you would want to be in space where you work with people who are disinterested in their jobs. Who walk in, do their work and simply leave for the day not knowing how effectively they have contributed at work or you would like to create an environment where every team member functions as a partner in accomplishing your vision. Your company will succeed because you have built a culture of openness, a culture that promotes productivity and cohesiveness.

Author

 

Samruddhi Mulye

Sr Project Manager - plugHR

Samruddhi comes with over 12 years of HR experience with expertise in Compensation and Benefits, Performance Management, OB and Learning & Leadership. Samruddhi, in her prior assignments has worked with Infovision Software, Carlson Wagonlit travels, ABN Amro and Spanco.

 

 

 

 

Are you Human Oriented?

"JOIN OUR FAST-PACED COMPANY"
We have no time to train you.

"CASUAL WORK ATMOSPHERE"
You'll be here very late, very often -- might as well be comfortable.

"MUST BE DEADLINE-ORIENTED"
Your first four projects are already way overdue.

"SOME OVERTIME REQUIRED"
Did we mention that you'll be here very late, very often? And most weekends.

"DUTIES WILL VARY"
We might not check with you before adding more responsibilities

"CAREER-MINDED"
Female applicants must be childless, hope pregnancy is not on cards.

I came across these tweets which was shared with an intended pun but actually is a bitter reality check and an eye opener. These just reiterate that Human Resources has been more of treating Humans as resources. In the fast paced competitive work pace before we even realized Human got dropped somewhere midway and hence people became numeric assets good enough to be shown on dashboards. Numbers good enough to be deleted or added as per market climate.

Mostly organizations in urgency to increase the productivity try to optimize there bottom line which in turn results in aggressive target settings for the employees to produce desired results. As much as the top line is important ignoring employee wellness and a stress free environment is what should not be ignored either. These tweets portray the outcome based approach or behavior pertaining to most of the startup and SME where understanding human aspects still looks to be far cry.

My intension is not to counter the organization expectation but only if humans are treated as beings and not machines, as people and not just resources, as family not just assets, growth is inevitable.

So next time don’t look at your watch when somebody is late!!

 

 

First Day,First Show...Hit or Miss

Cab driver was racing his car when the passenger tapped his shoulder. He screamed out for his life and banged on the road divider. When asked for such a weird behavior, he said all his life he has been carrying dead bodies to the morgue so a sudden touch was too much to scare him for life.  

Though hilarious but this is an ideal scenario of a changed work place and challenges associated to the same. Probably that’s the reason why initial induction and orientation plays an important role in an employee’s life cycle. First day at a new office is as important as a new school and nobody wants to feel left out amongst strangers. While recruiting organization makes sure to show the best picture to the potential employee but mostly falter during the joining time. It’s human to take things granted and all those long follow up calls on joining confirmation loose the stand in front of ground reality.


So what exactly happens on a first day, first show?? 

Mostly the story begins with loads of manual data entry which consumes half of the day and the new employee keeps wondering when will he get a quick smoke break, though is little reluctant to ask the HR coordinator. However this generally proceeds with a quick lunch which he would have with the other New Joinees all equally confused what to do next. Well the induction presentation too was expected full on black n white content and hardly could manage them to keep away from yawning. Next day you would find the new resource deployed at the assignment hired for all set to take over.

Neither did ever the employee complain about it nor did the HR feel the need to change after all the New Joinee feedback rated the process ‘GOOD’. So why bother!!

But will you rate this as a Blockbuster or Flop is what will make to re think about the entire process. Is it all about showing an additional hire in the monthly HR dashboard or something beyond numbers. Where is the user experience which you get while watching your favorite film in gold class?
 
So the point is both content and environment play an important role when we are inducting or introducing a new employee. First day itself should create an impression to last long, something which can engage him from day one. Something he would love to take back home for he surely made a right choice. Active interactions will not just make one comfortable but also help to understand the system and thus settling down would be much easier. Paper work and initial formalities if done online can save the day for team bonding orientation may be outside office premises or other in-house activities which helps to connect at much faster speed. Likewise there is lot which can be done around this widely practiced process ,all one requires is a Director’s Hat.

Induction is film which if directed, executed and presented well , will surely have the audience cheering for more!!

 

 

Additional Responsibilities- Are you game?

There have been discussions about what to do in the free time at office/work. If at all we all have any free time, do you think taking some extra responsibilities without giving any hints to the seniors or bosses about the free time is possible? Why not? Give it a try.... Recently while taking an interview of a senior HR professional, the similar discussion cropped up- The guy was just not ready to sit relaxed and hence he took up the additional responsibility of handling operations.... what's your take?  How can we do that...read on

Being handed new work duties is part and parcel of restructuring drive within an organization. Saying yes to new challenges at work is always an opportunity to learn new skills, contribute more towards the growth of the company and career building bridges. However, the load of new responsibility will require some extra input on your part. Here’s how you can make the role transition a smooth process:

Rendezvous with your peers Before you assume charge of some new work responsibility, it is important to gain insight into the role from the person who held the responsibility before you. Go beyond discussing the mere protocol involved; rather have a discussion over the nature and scope of the task you are about to take over.

If it is a newly proposed work, then discuss with the colleague who initiated the idea and/or gave you the responsibility for the same to develop an action plan in order to get started.

Amalgamate new work with existing one. Next, you will need to integrate the new tasks with your present work schedule. An addition to already existing responsibilities can leave you overwhelmed and mismanaged for both time and thought.

You can begin by grouping work that is similar to some existing work in adjacent slots as it gets done faster, with your thought process already aligned in the particular direction. Thus take stock of your daily schedule and create concrete work pockets for different tasks ensuring that the increase in duties does not hamper your original work arrangement.

Take on only as much as you can handle. As your work responsibilities expand, so will the need arise to create a work plan to judge how well you can manage your previous and newly added duties. Be clear on how much you can add to your plate without hampering your productivity and efficiency. There are times when we think our plate is not full and we just keep on filling it and then one day we realize that we are stuck. We have no idea how all this came to us and we cannot do it. So, just take it easy and go on slowly while asking for new tasks.

Initial regular assessment is important. As you assume the new responsibilities, take out time to gauge the progress and impact of your efforts. It’s best that you define the methodology and the projected outcome of the tasks in the beginning before they become accepted processes. Take the feedback from your seniors at various intervals, so that you know you are on the right track and taking a suggestion and advice from experts will surely add value in the long term prospects.

Take challenging tasks: Be open to work with new challenging assignments if you have any free time. Don’t jump over to any opportunity that comes your way, evaluate, introspect and work as per your areas of strength and where you can have some new opportunities of learning.

Learn new things for job enrichment: The same work, less work can add monotony and going to the office may start feeling like a burden. Yes, that’s what happens we all have seen such phases in our career. So what do we do? Start learning new things, look around and whenever an opportunity strikes at your door, just grasp and learn. 

For example if you are in HR role and just handle recruitment, start learning about other HR functions in spare time. Observe, understand and then learn best practices while still working your own thing. This way you can get better opportunities in the future.

Proof of Performance Intention

Last month plugHR made a significant shift towards its performance preparedness. Taking leaf from Military, plugHR made some items as "issue items" in Project Manager inventory, a step that takes plugHR Managers on a different level on day one at work. It took managers a week to digest the move (possibly HR lived without them for too long) but the benefits are for all to see now.

Ofcourse these steps are simple, almost natural to a large professional population, taking it to HR was one move though. So if the idea to work at plugHR crosses your mind, here's a quick list of things you'd be expected to be ready with.

1. plugHR asks you whether you use a mobile phone with push mail facility (blackberry or their cheaper counterparts). If you don't or don't intend to, we gladly pay for your coffee and end the discussion there. In plugHR language, you are not even ready to perform even at intention level, hence we save ourselves from your long stories of imaginative bravado. Do we provide you with such phones? Of course not, just the way we don't buy you clothes, or shoes or laptops. If you don't own either of these, you were not thinking of working anyways.

2. We push lot of learning content to our team through webinars and other interactive medium that requires laptops, headphones, speakers, ability to put them together and login into interactive sessions. Here we do give you one training considering there are still business schools in India that don't give a damn to technology.

3. We use online project management tools off the cloud and you won't run a day if you can't walk in the clouds. Again we do run a demo, but running you do. Lot of it is simple, my 7 year old daughter runs some of them well, but you need to get over the freeze.

This is not an exhaustive list but this states the point that I am trying to make. For a professional, preparedness matters and we check for that. We treat your selection of tools as a Proof of Performance Intention. If you come with it, we'll ensure that you perform and grow and grow others and build organizations. Thats what HR is all about isn't it?

To check whether you fit at plugHR or not, write in prashant@plughr.com

Slowdown can get you more garbage

So three months into slowdown now, have you started getting brilliant people easily in your company. I am not surprised if your answer is no. If I ask, have you seen clear sign on better performance from new, improved employees who are joining now and your answer is no, I am not surprised again.
There's something so fundamental about attracting & engaging talent that market conditions seldom play significant role here. You have to answer one simple question, "why should someone join your company" and this question remains valid as long as the number of workplaces in the world do not shrink down to one.
So in absence of this answer, it would remain a challenge to attract & engage talent. Do not mistake attracting & engaging talent with hiring, so may still be able to hire. But its highly expensive to run the company with just hired employees and not the "attracted & engaged" ones. The behavior of engaged employees is very very different from the hired ones and most of the time when you are complaining about your employees its this difference that you are talking about.
So lemme add a few pointers about how you can try to build attraction:
1. Its a no brainer that if you can contruct a clear strong core purpose around your business existence, nothing attracts better. NGOs, Revolutionaries use this always.
2. You can be bigger than your competitor thus can offer people learning, training, handholding, bigger team, clear growth path....or you can be smallere than your competitor thus can offer them flexibility, multitasking opportunity, nearness to top management, less hierarchy etc.
3. You can be easy to reach office, fewer day's work office, no-office, fun office, open office, food at office, green-office, garage-office, but it must be attractive for one reason or other.
4. Again a no-brainer, talented people would expect you to know your numbers right and if your numbers seem too less for even their ambitions, they may not get attracted. When was the last time you got excited because someone was a chasing a business idea that could get as big as Rs.10 Lakh.
These are just thought triggers, point is, you must find answer to "why should someone work for you" to be able to attract talent. Is that enough? I am not sure, but its the essential. Till then keep hiring :)

Monday Morning at Diamond Mine

"There's a Diamond in each one of you" - were the words with which we started this work week. Not a bad start would say even the pessimists.

Team members of Rigved - The retail Infrastructure company headquartered in Mumbai were not showing any signs of Monday morning blues when I walked in for the session. A neat rug on the floor of the conference room was the seat for all from CEO to the Office boy all sitting at random. And while the facilitator moved on to variety of things from small prayer to, moments of silence, deep breathing, praising the colleague, some self discovery, I remained amazed at how an hour on Monday morning can energize teams for the day, the week and may be longer. For some members, this was the first session to see how each member has things to deal with, for some the rare praise from someone they never thought even looks at them.

I have by now met at least 100 - 200 CEOs who have spoken about transformation of their teams. I have seen less than 5 really attempting that. A few more have delegated it to senior people (you can guess the result).

So what did Nirav do? You walk into Rigved office and you'd realize the attention of the CEO in everything around. Colours please you, walls talk, reception lets you catch a breath, you can visit rest room without infection worries and I can go on and on... point is, these are not small things for Rigved, these are essentials. No surprise then, that Nirav doesn't find it difficult to find that hour on Monday morning, when team members get their concentration right and warm up with other members to head into the work week.

Rigved operates in fiercely competitive space and they know how to fight it out. So next time you want transformation, don't talk.....take a walk around work bay, you'll know where to start...

Happy Birthday Rachana